FAQs

• Simply download the Florence app.
• You can complete your entire registration process via the app.
• The team will be in touch to offer support.
• Enter your postcode and basic details to see if there are shifts available near you.
• If shifts are available, you can go ahead and complete registration.
• If there aren’t any shifts near you, we’ll put you on our waiting list and contact you when things change.

Find out which documents you need to register here.

You can see which documents you need to register with here.

We have shifts available across the UK in the social care sector and NHS. To find out if we have shifts near you first download the app, submit your basic details, including your postcode, and we’ll tell you if there are shifts currently available near you. If there isn’t any work nearby, we’ll add you to our waiting list. When shifts do become available, we’ll email you so you can continue registering.

If you’re a care organisation, you can provide world-class online training to your team via Florence Academy for business, including the Care Certificate. Choose and assign from 100+ online courses, track progress at-a-glance and send auto-reminders so your team’s training never goes out of date.

If you’re a care professional, you can train for free in our e-learning space for health and social care professionals, Florence Academy.

Florence care professionals can take free mandatory courses during registration. Once you’re fully registered, you’ll have free access to all 100+ courses, which you can use for your professional development.

If you’ve never worked in care before, we offer a free Pathway to Care course. This includes everything you need to know to begin working in health and social care, so it’s a great way to kick-start your career.

Non-Florence care professionals can take courses for free and then choose to buy a certificate for £2.99 + VAT.

Got another question?
Head to our help centre to search frequently asked questions, or chat to us now.

We do not currently offer visa sponsorship, but if you’re currently in the UK on an eligible visa and have enough relevant care experience, you can register with Florence.

You’ll earn holiday pay every time you work a shift, and we’ll include it with your pay every Thursday. You can choose to take holiday whenever you like, using the holiday pay you’ve saved. You’ll see the gross amount – hourly rate, plus holiday pay – for each available shift on the Florence app. We’ll break down hourly pay and holiday pay on your payslip, too, so you’ll know how much you’ve accrued.

It can take as little as 3 working days to register with Florence. If all your documents are eligible and in date, we are able to approve your application quickly. References and security checks often take the longest to sort out, so we recommend getting these ready first. We’ve put together a handy guide to registration here.

Our rates are set by the NHS trusts and the social care organisations we work with. This means the rates can change depending on your location, skills and preferences.

Rates can also change depending on the staffing needs of a care organisation or area – for example, if more care professionals are needed to fill shifts in a particular area, rates can go up.

Here’s a guide to the sort of rates you might see for advertised shifts:

NHS
Nurse: £20 – 51 per hour.

Social Care
Nurse: £22.50 – £50 per hour.
Care assistant/support worker: £11.50 – 28 per hour.

Once you’re fully registered, you’ll be able to see all the roles and rates available near you.

You’ll get paid directly into your bank account every Thursday. If you need to get paid faster, we offer an ‘Instant Pay’ option: you can receive up to 60% of your pay when your timesheet gets approved (for a £1 admin charge).

Academy is an online learning platform designed for those working in social care and looking for professional development. You can log in or create an account here.

There are a wide variety of courses that are available for free to Florence professionals. These include:

– Fire Safety
– Moving and Handling Theory
– Equality and Diversity
– First Aid and Life Support
– Safeguarding of Vulnerable Adults
– Mental Capacity
– Infection Control
– Medication Administration
– Information Governance
– Food Hygiene
– Health and Safety
– Dementia Level 1
– Guide to Nurse Revalidation
– Conflict Resolution
– Safeguarding Children (Child Protection)

Log in or create an account on our own fully accredited e-learning platform, Florence Academy, to browse the latest courses.

Head to our help centre to search frequently asked questions, or chat to us now.