The challenge
We Care has been expanding its portfolio of care homes over the last few years, growing to 35 locations across the UK. As the organisation scaled, managing agency staff became increasingly fragmented and challenging. With multiple agencies, inconsistent processes, and inefficiencies in invoicing and compliance tracking, We Care needed a solution to bring order and efficiency to their temporary staffing operations.
The Florence solution
After reviewing the market, and comparing other neutral vendor solutions, We Care identified Florence as the standout choice. From the very first interaction, it was clear that Florence deeply understood and cared about the social care sector. While they offer innovative products, they also prioritise exceptional customer service—going the extra mile by visiting each We Care home during the setup phase.
Florence’s Agency Manager helped We Care standardise and refine its panel of agencies, improving fill rates, enhancing quality, and reducing costs. The system is intuitive and easy to use, and We Care has peace of mind knowing that human support is just a call away if needed.
Why Florence?
- Efficiency and cost savings: Since going live with Florence’s Agency Manager, We Care has seen agency hourly charge rates fall by 12%.
- Deep understanding of social care: Florence isn’t just a tech company—they specialise in health and social care. They deeply understand the sector’s unique challenges and needs, ensuring their solution truly works for each of them.
- Hands-on support: The team personally visited each care home during setup, ensuring a smooth transition.
- Real-time insights: The head office now has instant access to real-time data allowing the central finance team to make a greater impact through informed decision making.
Favourite Florence features
- Standardised agency panel & tiering system: Improved fill rates and ensured better quality staff.
- Simplified invoicing: One invoice, meaning greatly reduced administrative burden at the head office.
- Compliance automation: Florence has raised compliance standards, taking the strain off both We Care and its partner agencies.
- Ongoing improvements: Florence consistently takes feedback on board and quickly acts to enhance the platform.
The results
- 12% reduction in agency hourly charge rates
- Across 35 locations an increase in efficiency in managing agencies
- A more seamless and transparent invoicing process
- Significant time savings for care home teams and head office
- Improved compliance and quality of agency staff
“Florence has delivered real financial impact for We Care. Since implementing Agency Manager, our agency hourly charge rates have dropped by 12%, leading to significant cost savings across our 35 locations.
During the roll-out they were always quick to respond and solve issues—it feels like working with a true partner that values and works with its clients.”
Robert Feeley, Finance Director, We Care
Find out more about how Florence can help your health and care organisation save time & money on contingent workforce management.
Get in touch.