The challenge
Hightown is a unique Housing Association managing care and supported living at 80+ sites across 4 counties. The staffing team faced the challenge of wanting to reduce the number of agencies they worked with to improve staffing efficiency.
The Florence solution
Hightown adopted Florence’s online platform and mobile app to make temporary staffing easier. Now, across 50 of its sites, they have simplified how they source and book temporary staff, making operations seamless and taking the stress out of daily staffing challenges.
Favourite Florence features
– User-friendly technology: Florence stands out in the market for its unrivalled user-friendly technology.
– Convenient app: Managers can easily post and approve shifts on the go, boosting flexibility and responsiveness.
– Excellent communication: From daily interactions to continuous product improvements, Hightown values that the team at Florence are always listening to their needs.
The results
– Agency reduction: Decreased the number of staffing agencies by 33% making operations more efficient.
– Cost savings: Brought about by access to more competitive rates, whilst maintaining standards.
– Efficiency gains: Significantly saved time in managing shifts across 50 sites.
– No.1 supplier: Florence is now Hightown’s number-one staffing agency.
“The combination of user-friendly technology, excellent communication, and supply of fantastic care staff at excellent rates has meant Florence has naturally become our number one staffing agency. We call them the Uber of the agency world.”
Gemma Mackay, Business Process Manager