The challenge
Four Seasons had been facing a significant challenge in managing agency use across its group of 46 care homes. With over 250 different agencies on their books, managing staffing was becoming increasingly complex and costly. The team wanted to take back control of their temporary staffing agencies, gain greater transparency across the group and ultimately greater control of costs.
The Florence solution
Florence’s Agency Manager product has allowed Four Seasons to dramatically reduce the number of agencies they work with—going from over 250 agencies to just 50.
Adopting Florence’s shift autofill tool alongside Agency Manager, has allowed shifts to be offered first to bank or permanent staff, and finally to their tiered agencies. This process has provided greater cost control and helps reduce agency spending.
Why Florence?
Anne-Marie, Flexibank Manager at Four Seasons, explained why they chose Florence:
“We already had a long-standing relationship with Florence, using their temporary staffing platform to fill empty shifts. What stood out to us was not only the ease of use of their technology, but their commitment to support and integrity. I trust Florence 100%. It’s clear that Florence isn’t just about making money—they truly care about improving care.”
Favourite Florence features
- Agency manager – controlling agency usage, driving greater cost control and transparency.
- Shift autofill – reducing agency costs and increasing shift fill rate, by sending empty shifts to bank or internal staff first.
- Staffing marketplace – Access to a pool of quality temporary staff “that we trust will not put us at risk of compliance issues”.
The results
Though it is still relatively early days of using Agency Manager, the impact is already being felt across the Four Seasons network:
- Reduced the number of agencies from over 250 to just 50, providing greater control over staffing.
- Cost-effective staffing – Florence’s tools make it easier to achieve tighter control over agencies and give the ability to send shifts to internal staff.
- Improved transparency over compliance standards – Florence has given the confidence back that all temporary care professionals and agencies are fully vetted and compliant.
“I couldn’t recommend Florence more highly–for us they are a trusted partner in solving our staffing challenges. I’m sure their system will continue to help us provide the best possible care while managing temporary staffing and costs effectively.”
Anne-Marie
Flexibank Manager, Four Seasons Healthcare Group
Find out how Florence can solve your staffing challenges
If you’d like to have a no pressure chat with one of our team about the challenges facing your organisation you can get in touch here: