We're here for you throughout your professional life. You can rely on us for help in four important areas...
24/7 customer support
Our team are here to support you – on your terms. We won’t hassle you or make demands of you – but we’re always here when you need us.
You can contact us 9 – 5 pm on the phone or via live chat 24/7 for emergencies.
Free professional learning and development
Being a Florence care professional means you can take courses and earn certificates at your own pace, anytime – at no cost.
Choose from 100+ accredited health and care courses on Florence Academy.
If an incident happens, we're there for you
Our clinical governance team—run by our Chief Nurse and supported by governance specialists (including nurses)—investigates all incidents reported to Florence thoroughly and sensitively.
We are advocates for our care professionals, and our clear incident management process always treats you with empathy and fairness.
Professional guidance for nurses
Our clinical team of experienced nurses are here to offer you professional guidance and answer any questions you have about your practice. We also offer a free online course to all our nurses.
We offer NMC revalidation support, which you can request by contacting our team at any time.
Stephen Paul
Customer Service Lead
Stephen Paul
Customer Service Lead
Stephen Paul is our Customer Operations Lead. He ensures our teams are on top of your questions and issues. Whether you’re one of our clients or part of our workforce, his team is here to listen, solve problems, and get you the answers you need. They’re all about clear communication and finding solutions that keep things running smoothly.
Andrew Owens-Smith
Candidate Management Lead
Andrew Owens-Smith
Candidate Management Lead
Andrew has been with Florence since 2021 and manages the Candidate Management Team. They ensure that health and social care professionals can seamlessly join the platform.
Andrew also supervises ongoing compliance of health and social care professionals by working with the Governance Team to ensure training, professional registrations and certifications are kept up to date.
Sara Teferi
Audit & Compliance Manager
Sara Teferi
Audit & Compliance Manager
Jen Fyvie
Branch Nurse and Registered Manager, Scotland
Jen Fyvie
Branch Nurse and Registered Manager, Scotland
Jen is the branch nurse and registered manager for Florence in Scotland. She’s been a registered nurse for 14 years and has been working as a clinical lead for the last 5 years.
She supports Scottish nurses with clinical issues and maintaining their professional registration through supervisions, appraisals, revalidation support and management of clinical incidents.