The people behind
the technology

Lauren is your go-to expert for ensuring a seamless and stress-free transition to Florence. As Head of Client Implementation, she leads a dedicated team that works closely with you to gather all the essential details from your organisation and agencies, making sure everything is set up exactly as you need it.

From day one, Lauren will guide you through a clear, structured implementation plan, mapping out every step in a personalised project plan to keep your rollout on track. She ensures all your custom requirements—rates, services, presets, agency details, finance setup, and launch communications—are in place, so your organisation is fully prepared when you go live.

Jane, one of Florence’s longest-serving team members, is known as a client favourite across the UK. With her comprehensive understanding of the health and care industry and a sharp eye for strategic workforce solutions, Jane works closely with our largest care providers to ensure they’re getting maximum value from Florence. She knows every little detail about her clients—their challenges, their goals, and even the quirks that make each team unique. Whether it’s training new teams or tackling last-minute issues, Jane’s blend of expertise and personal touch makes her indispensable to those she supports.

With a passion for the Scottish care sector, Pauline Macnair serves as Florence’s Regional Director for Scotland. Pauline brings a wealth of experience and understanding to her role, focusing on ensuring care providers across Scotland receive exceptional support and guidance. Her commitment to keeping client costs low and optimising staffing solutions is evident in her detailed and strategic advice. Pauline is instrumental in making the Florence experience seamless for every new partner. Her proactive, client-first approach means she’s a firm client favourite!

Kristian is the dedicated Regional Director for Florence in the North of England, where he leverages his deep industry knowledge to support health and care organisations in getting the most out of Florence’s platform. Kristian believes in the power of building strong, local relationships, and regularly meets with clients across the region to understand their needs. Known for his hands-on approach, he provides customised monthly reports and actionable insights to keep contingent staffing costs down and maximise the efficiency of every shift. Kristian also supports teams with onboarding new staff and is always ready to step in with solutions for last-minute staffing needs.

As Florence’s Regional Account Director for the South of England, Rebecca McSwiggan is known for her in-depth understanding of the care sector and her dedication to helping organisations optimise their resources. Rebecca’s regular on-site visits give her clients a clear view of staffing costs and vacancy rates, empowering them to make informed decisions. With a friendly, problem-solving attitude, Rebecca supports every aspect of the Florence platform, from onboarding new staff to coordinating last-minute shift coverage. Her proactive approach ensures care providers can deliver quality care while keeping operational efficiency at its peak.