Community care
Our approach
We specialise in delivering complex care services to adults with intricate clinical and social needs. With each individual treated uniquely, we make sure patients get the necessary care in the comfort of their homes. We are driven by the mission to support service users to live their lives and reach their full potential.
Our commitment
Those requiring complex care will often have extensive and ongoing healthcare needs. We promise to provide:
- Personalised one-to-one full-time care
- The security of remaining at home
- Custom, tailored care packages
- Care for a wide range of conditions
- Nurses and carers trained to your needs
A caring approach
We believe in the importance of involving every individual in their care. Working closely with clients and families as well as our multidisciplinary teams, we develop thoughtful care plans that fit each service user’s unique needs.
Safe hands
We’ve filled over one million shifts in eight years. With quality as one of our core values, we only work with qualified, highly specialist healthcare professionals and complex care nurses across the UK and beyond.
Our team
Benefit from a team of experts capable of supporting a broad spectrum of complex conditions, including acquired brain injury, end-of-life care, neurological conditions, palliative care, physical disabilities and spinal injuries.
Services we offer
Providing the highest quality of life and wellbeing to every individual.
Brain injury care
Those with an acquired brain injury suffer brain damage through occurrences like tumours, strokes, infections (like meningitis) or asphyxiation incidents. Traumatic brain injuries are the result of physical force like falls, car accidents or sports injuries.
Individuals with brain injury often face cognitive challenges and behavioural changes. Our nurses and carers work closely with these individuals and their families to thoroughly understand their care needs. Our complex care services aim to guide people with ABIs and TBIs towards independence and integration in all aspects of life.
Spinal injury care
Spinal cord injuries usually result from traffic accidents, sports-related incidents, manual labour or physical violence. These injuries can be life-altering and traumatic for both the individual and their family. With the support of a skilled team, those affected can continue to live life to their fullest.
Complex care packages for spinal cord injuries include nursing activities such as using neck immobilisation aids to minimise further damage, optimising respiratory function and providing psychological support. As recovery progresses, carers encourage safe mobility and independence.
Neurological care
Neurological conditions like epilepsy, stroke, dementia, Alzheimer’s disease, and Parkinson’s disease can make it difficult for individuals to manage daily activities independently. Our complex neurological care focuses on symptom management and supporting individuals to live independently at home.
These conditions affect the brain or nervous system, impacting movement, speech, and overall behaviour. Complex care involves nursing care, physiotherapy and speech and language therapy, working in collaboration with healthcare assistants. Long-term support from qualified carers helps individuals with neurological conditions regain their independent living skills.
Physical disability
Physical disabilities are long-term conditions that limit mobility, strength, and the ability to perform everyday activities. Common disorders include cerebral palsy, spina bifida, motor neurone disease, multiple sclerosis, and poliomyelitis.
Our complex care services provide tailored support plans for individuals with these conditions. Depending on the complexity and severity of the disability, these plans may involve a team of medical professionals, including physical, occupational, and speech and language therapists. Access to comprehensive interdisciplinary support is crucial for the independence and integration of individuals with disabilities.
Autism and learning disabilities
We provide specialised care for adults with learning disabilities, focusing on empowering independence and ensuring they live life on their terms—safe, supported, and part of their community.
Airway and respiratory Care
Whether you or your loved one requires assistance with respiratory conditions, ventilator support, or tracheostomy care, our dedicated team of nurse-led carers are here to provide the very best in respiratory care, giving clients the confidence and assurance that they are in expert hands.
Some of the types of respiratory care we provide our clients includes tracheostomy care, invasive and non-invasive ventilation, airway suctioning, cough assist, and oxygen therapy and monitoring.
Live-in care
We are used to working with people who have had to adjust their home and lifestyle following a life-changing incident or diagnosis, as well as supporting young people on their pathway to adulthood.
Our community care team will work with you to build sustainable live-in care packages that you can rely on 24 hours a day, 365 days a year.
Why choose Florence?
24/7 support
Enjoy continuous clinical and operational support, available 24/7, 365 days a year. We are always on hand to offer tailored clinical expertise to support you best.
Exceptional clinical leadership
Our expert clinicians and clinical leads carry out thorough assessments and reassessments, creating personalised care plans that guide our dedicated care team.
Comprehensive reporting
Receive regular reports and meetings with a service delivery manager, providing insights into shift coverage, clinical updates, safeguarding and quality management for each client.
As a small case management company we have thoroughly enjoyed working with Florence. They are professional, patient and go above and beyond to understand the individualities of each client ”
Charlotte Wootton - Operations Director at Community Outreach
I’ve observed that our service user has a positive, engaging relationship with his Florence healthcare professional, built on mutual respect and understanding. He seemed very happy during a recent meeting, staying engaged throughout and interacting warmly during his 1:1. It’s clear the team has created a supportive and therapeutic environment that works well for him. ”
Brenda A. Smart - Highly Specialist Community Nurse / Clinical Lead
We feel very supported by Florence. The staff are approachable, and we have a good relationship with their care staff too—they are really good with our residents. Florence responds quickly to any issues and works with us to resolve them. Communication is always clear, whether it’s through emails, phone calls, or visits to the home. We would definitely recommend them. ”
Kelly Davies, Unit Manager - Abbotsleigh Mews Care Home, Bupa
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What happens when you contact us?
Our specialist nurse-led team will get in touch to discuss current availability and suitability. We will then arrange a care needs and outcomes assessment. This assessment acts as a baseline to determine your needs and how we can best fulfil your wishes and aspirations. It will also serve as the foundation for creating personalised care plans and risk assessments.
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What is complex care?
Complex care is a specialist form of support available to those with a chronic or long-term health condition, who require extra assistance to manage their symptoms and complete day-to-day activities. Complex care can be provided either at home or in a residential nursing home, depending on the patient’s preference.
What is complex care management?
Complex care management is a package of care designed to effectively assist patients and their caregivers in managing medical conditions. This may involve support from our clinical team and will require us to work alongside other health professionals, such as GPs, social workers and district nurses.
How do I arrange complex care for myself or a loved one?
Many clients are referred to us from the NHS while in the hospital, and our dedicated team work closely with professionals to mobilise care plans allowing for a safe and supported return home. However, if you have an existing Personal Health Budget (PHB) in place or you have not yet been referred and you or a loved one requires complex care services, then you can reach out directly to our team to discuss what services you may require.
If you would like to find out more about the complex care services we provide, please call our friendly team on 0121 4683049 or email referrals mycareteam@florence.co.uk.
What conditions does complex care cover, and what services do you offer?
Complex care covers a broad range of health conditions and disabilities. Our services include, airway and respiratory care, Spinal injury care, Brain injury care, Neurological care, Autism and learning disabilities, and live-in care.