Many neutral vendor tools aren’t designed specifically for health and social care, which can sometimes lead to systems that feel less intuitive. Many organisations provide neutral vendor solutions, each with different approaches and levels of specialisation.
While some solutions support the care sector, they are often part of a broader offering rather than a dedicated focus. At Florence, we focus solely on care, with Agency Manager built to meet its unique needs.
Below, we outline some key differences between Florence and other neutral vendor tools. We encourage you to conduct thorough research to find the best solution for your organisation.
User experience
User experience
Florence
Other neutral vendors
Intuitive, easy-to-use system
Accessible via web and mobile app
Payments & timesheets
Payments & timesheets
Florence
Other neutral vendors
Automatically pays agencies upon receiving funds
Only booked shifts can be invoiced
Agencies must submit timesheets within 7 days or be blocked
Maximum 14-day approval/rejection window for timesheets
Manual processes, delays and fraud risk
Reporting & transparency
Reporting & transparency
Florence
Other neutral vendors
Real-time historic & future booking data
Accrual reports show cost-saving opportunities
Highlights real-time staff costs for better decisions
Limited reporting and no cost-saving insights
Financial & audit controls
Financial & audit controls
Florence
Other neutral vendors
Rigorous annual audits (free for agencies)
Clients can amend approved invoices with full audit trail
Integrated bank shift feature to fill gaps before agencies
Compliance controls
Compliance controls
Florence
Other neutral vendors
Validates critical compliance documents to protect clients
Blocks candidates if key documents expire
Staffing control & customisation
Staffing control & customisation
Florence
Other neutral vendors
Only allows PAYE workers (no umbrella loopholes)
Agency permissions can be set by role, location & rates
Regional Managers can be required to approve agency shifts
Option to invite 'favourited' workers for shifts (continuity of care
Account management
Account management
Florence
Other neutral vendors
Dedicated Account Manager for every location
24/7 customer support with a 5-min response time
*Comparisons are based on aggregated insights—no direct reference is made to any single competitor.
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